When you wish to transfer securities to others, you could submit the request form via your broker or directly at the TSD, together with the following documents:
Securities certificates to be transferred, with the signatures of the transferor and the transferee on the reverse side of the certificates; and
Additional documents on a case by case basis. (Please refer to the Documents required when contacting with the TSD)
The original and a copy of I.D. card of the transferor and the transferee certified true with his/her original signature.
Is it necessary for the transferor or the transferee to process the transaction by him/herself? How do we authorize another person to process on our behalf?
The transferor or the transferee is not required to process the transaction by him/herself. He/she can assign another person to process on their behalf. The authorized person has to bring the following documents:
The letter of attorney indicating the responsibilities to be authorized and the letter must be valid less than one year until the submission date of document; and
In case of submitting a photocopy of the Letter of Attorney, the authorized person has to sign and certify the letter, and provide the letter of indemnity as prescribed by the TSD.
The original and a copy of I.D. card of grantor and grantee and the authorized person certified true with his/her original signature.
How do I alter my dividend/interest cheque?
You can make a request to alter your dividend/interest cheque by presenting the following documents:
A court order appointing a person to manage the inheritance funds (In case the cheque is payable to the person managing the inheritance funds); and
Additional documents on the case by case basis (Please refer to the Documents required when contacting with the TSD).
What should I do if I lose my dividend/interest cheque or securities certificates?
You must contact the TSD for the details of the lost cheques or securities certificates, and then file a police report with the provided details. Later, you must present the TSD the police report and the required documents in order to reissue you a new cheque or securities certificate in the replacement of the lost ones. Required documents are as follows:
Additional documents on the case by case basis. (Please refer to the Documents required when contacting with the TSD).
What should I do when the securities certificates are damaged?
In case the existing securities certificates are damaged or defaced in the significant areas (with the remaining significant content in the securities certificate of 50% for examination), you could request for an issuance of new securities certificates in replacement of the damaged ones by presenting the following documents:
Additional documents on a case by case basis (Please refer to the Documents required when contacting with TSD).
How to get the returned documents (for a dividend cheque or securities certificates sent by mail)?
You can check for the returned documents with the TSD. If there is the returned cheque or securities certificate, you can request to get them back by:
Directly contact the TSD;
Assign a power of attorney to other persons to act on behalf; and
Mail a request letter.
Additional documents are required. (Please refer to the Documents required when contacting with the TSD)
How do I alter the information of the securities holder?
If you wish to alter the securities holder information e.g. title, name, lastname, nationality and address, you have to submit an application form for alteration of securities holder information together with additional documents specified under the section of the Documents required when contacting with the TSD. You can directly contact the TSD, or mail the TSD a request letter with the required documents specified by the TSD. In case of the securities depository via brokers, as a securities holder, you can directly request the brokers to alter the information. The registrar must receive the request letter at least 5 working days before the book-closing day in order for the alteration to be effective.