The Dusit Thani Public Company Limited (the “Company”) strives to conduct business in a moral and responsible manner to society, environment and interest person. The company subscribes to good corporate governance in the interest of society at large and both maintains and abides by a strict code of conduct and ethics.
In 2013, the Company participated in the Declaration of Intent in view of establishing Thailand’s Private Sector Collective Action Coalition Against Corruption. The objective of the Coalition is to express the view and intent to be opposed to corruption. This has been outlined in the company’s business guidelines concerning its anti-corruption policy and its objective to be a sustainable organization.
Corruption is defined as: the misuse of gained power or asset; behavior harming other people’s interests; bribery by offer; a promise, vow, request or receipt of inappropriate money, assets, items or other benefits from staff, employees or officers from government or private sectors, either directly or indirectly so that the recipient refrains from performing duties in order to receive or maintain the business/benefit or introduces business/ benefit to the Company; or to receive or maintain other inappropriate benefits unless those are not against the laws, regulations, announcements, articles, traditions, local customs or ethics in business.
This definition governs corruption in other forms which causes misuse of power such as: the giving of gifts or services; giving cash or items in lieu of cash; bribery to government officers and corruption between private-to-private.
In addition, the Company prohibits executives and staff from soliciting, arranging or accepting corruption for personal benefit or benefit of family, friends or associates.
The Company acts against corruption by clearly defining its corporate values, codes of conduct, policies and regulations, risk management, internal and external communications, training, internal control, follow-up and examination.The Company accedes that corruption is unacceptable and incorrect. Therefore it has set the following policies, duties, and practices according to the laws of Thailand:
These procedures are set according to the internal control principle to comply with the Company’s policies and regulations.
Political support is to give: money, gifts, unpaid services or other to support a political party; become a representative of or participate in the political activity for the benefit of a political party or powerful political person(s).
The Company has no policy to receive or use the fund from the supplier except those involving Food and Beverage (F&B).
All promotion funds requests must meet the criteria of an F&B promotion aiming for increasing: local and international revenue, guest spend, covers or PR image for outlets and hotels in local and international media.
Allocated fund utilization will only be approved if the promotion follows Dusit Standards.
The Company has a policy for staff recognition award payment on festive and traditional events, including staff recognition under other programs such as the Kob Khun programme. All hotels are required to establish staff recognition programmes in various categories.
The Company’s corporate governance stipulates not to request or receive money, assets or any other benefits from related business parties unless such receipt is owing to traditional providing (i.e. new year gift) and the said receipt shall be reported to the superior and proceed complying with the Company’s regulation.
The Company has declared that it is the duty of every one to monitor any wrongdoing and has therefore set the training and policy to inform all staff so that they understand participation in supporting or reporting when witnessing a wrongdoing.
The Board of Directors provides channels for all stakeholders to lodge a complaint the matter that may cause damage to the Company by submitting the complaint in writing to executive, internal audit and the Audit Committee and has a policy to protect whistle-blower as follows:
If there is a doubt, or belief, or a reason to believe in good faith that there is an act that may cause damage to the Company in regard with illegal act, corporate governance, accuracy of financial reports, internal control deficiency, corruption, incompliance with ethics, rules or regulations of the Company: the staff should first consult a superior officer. However, in case there is the doubt that the superior officer is involved with corruption, the staff should consult with or report to the higher superior officer. If it is uncomfortable to do so, with sufficient witness or evidence for examination, the staff or a third party can report directly to the Managing Director or Audit Committee as shown on the Company's website: www.dusit.com
The staff who informs, reports or provides any information under the scope of the complaint in good faith without intention to harm or cause damage to any person or the company shall be properly protected, such as no change of job, workplace, suspension, salary reduction, termination or other action deemed unfair to the staff.
In addition, the Company would require the staff or whistle-blower to provide name, surname and contact information in the case that more information is required. The Company shall protect the whistle-blower by keeping information of the whistle-blower confidential.
The receiver of the complaint shall monitor, analysis, and gather facts by himself or assigned person as to whether the complaint has any grounds. The procedure shall be set to stop the act that may cause damage to the Company and shall report to the Managing Director.
The receiver of the complaint or Managing Director shall report to the whistle-blower, if they identify themselves.
In case of the complaint has significant impact to the Company, Managing Director shall report the investigation’s result to the Audit Committee and /or Board of Directors.